There are several signs that indicate organizations are ripe for business process optimization. Whether there has been a transaction or structural change, a fundamental shift in business activity, or a need for operational efficiency, BRG’s Retail team leverages a suite of proven approaches that are applied based on the current situation: business process streamlining, selling, general, and administration (SG&A) optimization, organizational optimization, outsourcing, and zero-based budgeting. Aligning the right approach to unlock value is key.

There are several signs that indicate organizations are ripe for business process optimization; when any of these surface, there is typically an opportunity for improvement.

  • Missing financial targets or estimates
  • SG&A costs increasing as a % of sales
  • Confusion over the numbers; multiple sources of truth
  • Dysfunction across functions; lack of coordination and common metrics
  • Inconsistent execution (output and/or timing) of standard processes
  • Excessive and lengthy handoffs or approvals between departments
  • Too many managers, too few workers
  • Lack of clear weekly, monthly, or quarterly reporting aligned to KPIs
  • Abundance of spreadsheet tools, uniquely crafted by person/department
  • Excessive reporting, many unused or one-off

BRG Retail Performance Improvement leverages a suite of approaches targeted to a company’s current situation, with each approach having a track record of delivering value.

Three fundamental triggers indicate when business process optimization can yield significant value capture; aligning the right approach to unlock the value is key.

Starting with a rapid cost assessment, BRG identifies process optimization target areas of greatest impact, then employs high-level process mapping and complexity analysis to identify issues not aligned to strategic vision.

  • Transaction or Structural Change (Carve Out, M&A, Restructuring)
  • Fundamental Shift in Business Activity
  • Operational Efficiency

Combining our deep analytics capabilities with broad line-management experience, BRG can quickly identify process, productivity, profitability, and workflow break points.


Related Contacts

Keith Jelinek

Managing Director

Los Angeles, Century City

Richard Maicki

Managing Director

New York

Darren Morrison

Managing Director


Michael Casey



Rebecca Feygenson


New York