Beyond the Hype: How to Make Responsible Bets on AI
Healthcare is entering its third wave of transformation: from digitization to automation to intelligence.
After two decades of building digital foundations—electronic health records (EHRs), revenue cycle platforms, shared services, and outsourcing—the industry has tapped most of the gains from infrastructure and traditional robotic process automation (RPA), which struggled with complex data and patient-facing processes.
We now see artificial intelligence (AI) and agentic systems reshaping the healthcare landscape with promises of more affordable transactions as well as new models of care and operations where judgment, personalization, and continuous learning can drive value creation.
Beyond the Hype: How to Make Responsible Bets on AI Panel
BRG Managing Director Peter Smith moderated an ACHE-sponsored webinar with technology and strategy leaders Andy Hickl, a veteran AI executive, and Lee Schwamm, MD, senior vice president and chief digital health officer at Yale New Haven Health. They discussed what it means to make disciplined, ethical, and ROI-driven investments in AI.
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