Jeffrey Hess is a clinical leader with more than 35 years of operations experience in hospitals and health systems of varying size and complexity. He has facilitated turnarounds in financially distressed organizations and has improved margins in financially sound organizations. He has held leadership positions in large consulting firms and served as chief operating officer for a health system. His experience as a Marshall Goldsmith Certified Executive Coach and a Dale Carnegie instructor aid buy-in and create the environment for change management.
Representative examples of Mr. Hess' recent engagement experience include:
- Facilitated the turnaround of a mid-size community hospital ($290 million net revenue) that was part of a larger health system. The hospital had incurred operating losses of more than $10 million annually for three consecutive years. The average length of stay was high. Other consulting companies had been engaged previously, with limited results. While traditional approaches to reducing expenses and improving revenue were critical to the client, engaging the medical staff was required to transform the organization. Mr. Hess led a comprehensive performance improvement engagement focused on improving patient throughput, revenue cycle performance, and clinical documentation; and reducing length of stay and labor and non-labor costs. The engagement resulted in more than $20 million in annual recurring improvements that have been sustained for three consecutive years.
- Facilitated the turnaround of a mid-size community hospital ($140 million net revenue). The hospital had a reputation for lost cost and high quality, but the financial headwinds, including physician practices, were overwhelming, resulting in operating losses. He led a comprehensive engagement that resulted in more than $21 million in annual recurring improvements and returned the hospital to profitability.
West Virginia University
2010 - 2012
Computer Science Corporation (CSC)
2009 - 2010
2004 - 2009
Charleston Area Medical Center
Corporate director of Pharmacy and Drug Information
1998 - 2004