Improving Workforce Performance
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Following a multistate health system merger, BRG was engaged to identify duplication and optimize back‑office functions to help the organization meet five‑year capital needs.
Building on prior performance improvement work, BRG conducted a data‑driven assessment across corporate functions, informed by stakeholder focus groups and benchmark analysis. BRG then developed and executed a targeted roadmap—redesigning workflows, streamlining spans of control, and clarifying service expectations.
The initiative delivered approximately $100 million in recurring savings, including $8 million in corporate overhead reductions, with more than 36 consecutive months of sustained improvement.
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