Publication | Retail TouchPoints

Retail TouchPoints 2021 Outlook Guide

Richard Maicki, Darren Morrison, and Keith Jelinek

January 26, 2021

Darren Morrison coauthored an article about “Retailers’ 2021 Omnichannel Opportunity.” The authors discuss the post-COVID-19 shift to online shopping and alternatives to in-store shopping, and how to turn the omnichannel “alignment imperative” into operational reality.

Download the full guide. (see p. 5)

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Darren Morrison

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