Publication | Retail TouchPoints
Retail TouchPoints 2021 Outlook Guide
Richard Maicki, Darren Morrison, and Keith Jelinek
Richard Maicki, Darren Morrison, and Keith Jelinek coauthored an article about “Retailers’ 2021 Omnichannel Opportunity.” They discuss the post-COVID-19 shift to online shopping and alternatives to in-store shopping, and how to turn the omnichannel “alignment imperative” into operational reality.
Download the full guide. (see p. 5)