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Publication | Retail TouchPoints

Retail TouchPoints 2021 Outlook Guide

Richard Maicki, Darren Morrison, and Keith Jelinek

January 26, 2021

Richard Maicki, Darren Morrison, and Keith Jelinek coauthored an article about “Retailers’ 2021 Omnichannel Opportunity.” They discuss the post-COVID-19 shift to online shopping and alternatives to in-store shopping, and how to turn the omnichannel “alignment imperative” into operational reality.

Download the full guide. (see p. 5)

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Richard Maicki

Managing Director

New York

Darren Morrison

Managing Director

Chicago

Keith Jelinek

Managing Director

Los Angeles, Century City