Specialty Apparel Retailer Improves Order-to-Delivery Speed
A specialty apparel retailer with poor ecommerce fulfillment speed looked to improve to offer best in class order to delivery. Lengthy delivery times hurt new customer conversion and repurchase rates. Ecommerce challenges spilled over to retail fulfillment, leading to infrequent deliveries, store stock outs, and lost sales.
BRG professionals identified root causes of logistics delays and additional improvement opportunities, kicking off implementation of quick wins to deliver immediate value to the client.