Consumer Experience with Healthcare Is Worsening

Results from a 2023 BRG poll of 130 people across thirty-nine states and Washington, DC, give a sense of the pulse of the healthcare consumer three years post-COVID and highlight challenges faced by physician practices in the wake of rising inflation and staffing challenges.

BRG researchers highlight how the use of extenders is becoming increasingly important to address some of these issues faced by both consumers and physician practices.