Collaboration to Improve Patient Throughput Post-COVID-19

The Centers for Medicare & Medicaid Services (CMS) is implementing changes to help patients and providers through the pandemic. Organizations need to understand these changes and adapt their daily processes accordingly to provide quality, cost-effective care. Hospital case management departments need to work with internal departments and external organizations to understand their challenges in this environment.

Starting with the end in mind, leadership from internal departments should collaborate to put processes in place so that patients and caregivers understand their options for discharge and organizations can be paid for their services.

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