The Road to Recovery: How Health Systems Can Bring Back Patient Volumes, Recover Margins, and Increase Market Share in 2021
Mukesh Gangwal moderated a webinar featuring Parveen Chand, MHA, FACHE (chief operating officer, Indiana University Health Methodist and University Hospitals) and Simon Curtis (vice president, Duke Health Access Services, Duke Health; and vice president, Ambulatory Services, Duke Private Diagnostic Clinic).
Most providers have not returned to pre-COVID volumes and continue to face tremendous financial pressures. In this webinar, healthcare leaders from IU Health and Duke Health shared recommendations and real-world tactics to drive volumes, improve margins, and grow in today’s uncertain environment, with a focus on three key areas:
- Reconfiguring operations to adopt a low-cost, high-clinical-value delivery model
- Applying lessons learned from COVID-19 to drive efficiency and agility across the enterprise
- Creating and executing a short-term plan to reengage patients/physicians and increase market share