Overview
Brian Lande is an expert in BRG’s International Financial Services practice, with a focus on clients in the retail banking, commercial banking, international trade, and insurance sectors. He has worked with organisations ranging from major international institutions to innovative challengers seeking to disrupt target markets. His experience in financial services covers areas such as:
- Strategy and business model definition
- Distribution and sales management
- Customer experience
- Operating model
- Operational excellence
- Change management and ensuring successful delivery
- Regulatory compliance and risk management
Mr. Lande previously held senior leadership positions at a Big Four Irish bank, with roles directing customer experience, direct sales, strategic planning, and change management. He also previously led the establishment of a new banking practice at a major outsourcing firm, targeting clients in Ireland and internationally.
Education
Trinity College, Dublin
MSc, 2006
University College, Dublin
BFS, 1994
Employment History
OSG Outsource Group, Ltd
Director of Banking
2013 - 2014
Bank of Ireland Group
Head of Business Design
2009 - 2012
Head of Strategy and Planning, Customer Operations
2008 - 2009
Head of Direct Sales
2006 - 2008
Head of Customer Programme
2002 - 2005
News & Insights
Affiliations
Professional Affiliations
Institute of Banking
Irish Management Institute
Project Management Institute
Community/Civic Activities
Down Syndrome Ireland