Brian Lande is an expert in BRG’s International Financial Services practice, with a focus on clients in the retail banking, commercial banking, international trade, and insurance sectors. He has worked with organisations ranging from major international institutions to innovative challengers seeking to disrupt target markets. His experience in financial services covers areas such as:

• Strategy and business model definition
• Distribution and sales management
• Customer experience
• Operating model
• Operational excellence
• Change management and ensuring successful delivery
• Regulatory compliance and risk management

Mr. Lande previously held senior leadership positions at a Big Four Irish bank, with roles directing customer experience, direct sales, strategic planning, and change management. He also previously led the establishment of a new banking practice at a major outsourcing firm, targeting clients in Ireland and internationally.

Education

Trinity College, Dublin
MSc, 2006

University College, Dublin
BFS, 1994

Employment History

OSG Outsource Group, Ltd
Director of Banking
2013 - 2014

Bank of Ireland Group
Head of Business Design
2009 - 2012
Head of Strategy and Planning, Customer Operations
2008 - 2009
Head of Direct Sales
2006 - 2008
Head of Customer Programme
2002 - 2005

Professional Affiliations

Institute of Banking

Irish Management Institute

Project Management Institute 

Community/Civic Activities

Down Syndrome Ireland