Tracy Raines is a director in BRG’s Healthcare Performance Improvement practice and has over twenty-five years of revenue-cycle operations experience.
She has developed, implemented, and managed the efficiency and effectiveness of revenue-cycle operations, health information management, coding, and data governance.
Over the last six years, while serving as the interim vice president of Revenue Cycle Services for two healthcare systems, Ms. Raines oversaw twin operational turnarounds adding $30 million to the health systems’ bottom lines increasing annual net patient services revenue by 1.5 percent to 2 percent. In addition to front-end and back-office host system conversions, she has led teams that successfully implemented ICD-10 and functional and personnel outsourcing; and created and implemented denial mitigation and management strategies.
Along with her direct industry experience, Ms. Raines has worked for more than ten years as a revenue cycle consultant at international consulting firms. In 2007, she won a National Leadership Award for her work during the CMS Part D implementation while writing the Prescription Drug Implementation Manual for a top 10 pharmacy benefit administrator. She is also an active member of the Healthcare Financial Management Association (HFMA).
National director, Performance Management
2015 – 2018
Navigant Healthcare Cymetrix
2011 – 2015
2009 – 2011
University of South Carolina