Terri Marshall has over thirty years of experience in the healthcare industry.

She has hands-on experience in operational environments including hospital case management, quality, revenue cycle, physician group practice, private home healthcare organization, accreditation, and patient registration. She provides leadership with a focus on hospital culture, helping complex departments identify and address problems while improving outcomes. Ms. Marshall assists in facilitating change in a way that promotes continuous process improvement by setting realistic timeframes and encouraging accountability. She is an effective communicator who helps engage, guide, and lead hospital staff toward successful outcomes and optimal practices.

Employment History

Compass Clinical Consulting
2009 – 2015

Interim Healthcare
Branch manager
2005 – 2008

Deaconess Association
Director of Physician Practices, Case Management, Ancillary Clinics
Director of Case Management/PHO
1998 – 2005

Choice Care
Utilization management coordinator
Cost analyst
1990 – 1998

University Hospital
RN newborn ICU level III
1990 – 1992

Medical Economics Network
Director of Nursing
1988 – 1990

St. Elizabeth Medical Center
RN medical/surgical, mother/infant, newborn intensive care
1984 – 1991

Professional Affiliations

American Case Management Association


Northern Kentucky University
MS, Leadership and Organizational Change, 2012
AD, Nursing, 1984

Thomas More College
BA, Elected Studies, 1988
AD, Business, 1988