All Professionals

Terri Marshall

Associate Director

    Terri Marshall has over thirty years of experience in the healthcare industry.

    She has hands-on experience in operational environments including hospital case management, quality, revenue cycle, physician group practice, private home healthcare organization, accreditation, and patient registration. She provides leadership with a focus on hospital culture, helping complex departments identify and address problems while improving outcomes. Ms. Marshall assists in facilitating change in a way that promotes continuous process improvement by setting realistic timeframes and encouraging accountability. She is an effective communicator who helps engage, guide, and lead hospital staff toward successful outcomes and optimal practices.

    Employment History

    Compass Clinical Consulting
    2009 – 2015

    Interim Healthcare
    Branch manager
    2005 – 2008

    Deaconess Association
    Director of Physician Practices, Case Management, Ancillary Clinics
    Director of Case Management/PHO
    1998 – 2005

    Choice Care
    Utilization management coordinator
    Cost analyst
    1990 – 1998

    University Hospital
    RN newborn ICU level III
    1990 – 1992

    Medical Economics Network
    Director of Nursing
    1988 – 1990

    St. Elizabeth Medical Center
    RN medical/surgical, mother/infant, newborn intensive care
    1984 – 1991

    Professional Affiliations

    American Case Management Association


    Northern Kentucky University
    MS, Leadership and Organizational Change, 2012
    AD, Nursing, 1984

    Thomas More College
    BA, Elected Studies, 1988
    AD, Business, 1988