Another way to analyze a process: In this situation, it was more important to focus on process and technology maturity than on the flow of the steps in a process map.
This client was experiencing difficulties in calculating sales commissions consistently and accurately. Rather than map the entire process flow, a higher-level analysis was conducted to evaluate, for each step of the sales commission process, the level of its system, and process maturity. The number of hours involved in each step was also
The analysis allowed the company to pinpoint which stage in the process the difficulties were occurring, and where and how to focus improvement efforts.