Case Study

Field Service Network Optimization

$110 Million DIY Rental Company Improves Route Effectiveness

A do it yourself (DIY) rental company operated a $25 million field service network and needed to reduce its cost to service as revenue per stop had declined.

The BRG Retail team created a geographic service network modeling tool mapping service rep origin points versus business service needs; and identified geographic areas with disproportionate service coverage, highlighting both excess coverage and shortage/no coverage areas. New service strategies were designed to drastically reduce the cost to service remote/low-volume locations.