Robert Hichens has more than 29 years of experience in corporate IT and consulting, with a focus on the strategic and tactical utilization of technology. His extensive experience crosses industries including energy, pharmaceutical, aerospace, consumer products, and financial services. His consulting expertise covers areas of litigation technology solutions, electronic discovery, and business process analysis and design. His background brings together the disciplines of technology, business, and law, allowing Mr. Hichens to deliver a range of discovery and information management consulting services.
Mr. Hichens previously worked at two large consulting firms. His experience also includes roles as an IT partner and director for Mortgage Operations and Compliance at a real estate investment trust, global IT director for Design and Development Systems at a major manufacturing company; and senior manager in Arthur Andersen’s Legal Technology practice. He held a variety of technology positions at a leading global security company, including director for Corporate Litigation Support Systems.
Mr. Hichens focuses on developing strong business relationships and streamlining business processes for corporations, utilizing technology to yield efficiencies to existing operations, and reducing costs.
Conducted a litigation discovery assessment for a Fortune 500 technology company. Evaluated the company’s vendor and law firm expense related to eDiscovery services identifying opportunities for potential cost reduction through in-sourcing, outsourcing, price reduction, or elimination via bundling of services.
Performed over 20 IBM/PSS Atlas LCC, Exterro Fusion, and Zapproved Legal Hold Pro implementations for Fortune 1000 companies across a variety of industries, including oil and gas, healthcare, utilities, financial services, legal, and high technology. Defined new business processes, roles and responsibilities, reporting, training, and change management materials.
Conducted a legal hold-order issuance and tracking assessment/implementation for a Fortune 200 biotechnology company. This initiative, along with matter management and e-billing, was one of three concurrent initiatives that provided the company with improved capabilities relative to visibility, focus, cost, and compliance.
Developed a company-wide records retention schedule and information disposal program for email, physical and electronic records for a large cruise line.
Performed discovery process review/audit and assessment for a Fortune 100 aeronautics company, focusing on standardizing and streamlining legal hold, data collection, data processing, and review functions.
Developed discovery data maps and discovery policies and guidelines for multiple Fortune 1000 companies.
Led a team selected as an independent discovery expert by a U.S federal magistrate judge in the Northern District of Illinois to resolve a discovery dispute.
Pepperdine University MBA, 1992
Northern Illinois University B.S., Computer Science, 1985
Huron Legal (and Legacy LECG) Senior director 2008 - 2014
New Century Financial IT business partner 2006 - 2008