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IT Diagnostic Services

BRG’s IT Diagnostic Services group advises companies on understanding the state of their IT function and how it is positioned to be a strategic asset going forward.

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Overview

Information technology in the enterprise has changed. Technology permeates every organization. IT is no longer simply a provider of basic technology services; it is expected to facilitate transformational change. This shift from purely Operational IT to the additional expectation of Strategic IT requires new skills and processes. BRG’s IT Diagnostic Services group advises companies on understanding the state of their IT function and how it is positioned to be a strategic asset going forward.

Our experts work with organizations in building an independent, holistic view of their IT functions both inside and outside of the formal IT department. They analyze IT operations from various perspectives to provide a complete assessment of an organization’s strengths and weaknesses, as well as opportunities for operational improvement and resource reallocation.

Our Services

BRG experts evaluate overall IT maturity from the following perspectives:

Technology

  • Platform effectiveness
  • Security systems
  • Vendor performance
  • Integration/orchestration strategy

Process

  • Operational and service management effectiveness
  • Security posture
  • Governance and risk management
  • Compliance and controls
  • Cost structure
  • Measurement and metrics

People and Culture

  • Business alignment
  • Strategic vision and innovation
  • Customer service culture
  • Organizational structure
  • Staff engagement
  • Process awareness (security, operational, business)